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Alexandra Hotel
- +61247824422
- 62 Great Western Highway, Leura, New South Wales 2780, Australia
Published:
June 29, 2024
About Alexandra Hotel
Cosy rooms & a refined restaurant, plus a relaxed pub with pool tables and live music. Set a 1-minute walk from Leura train station, this polished restaurant with cosy rooms is 4 km from both the Three Sisters lookout point and the Blue Mountains National Park. Relaxed, warmly decorated rooms offer free Wi-Fi, flat-screen TVs and sitting areas; some have shared bathrooms and/or fireplaces. Parking is complimentary. There's a refined restaurant with a terrace, plus a pub with pool tables and regular live music. Other amenities include event space.
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Alexandra Hotel Reviews
Would Highly recommend if coming past, the lunch menu although we only tried the chicken Caesar salad , the New Zealand wine was also lovely and beer was lovely as well. Staff also friendly & would highly recommend the chicken Caesar salad , was the best one we have ever had!
- Scott Deakes
5 Fri 2024 at 11.44 pm
Wish I had looked at the reviews before we went. The staff were rude, not helpful, seemed like they didn't want to be there. Could only order cocktails from their list, and wouldn't even consider an Old Fashioned. Seems like they know they'll get business, so the customers can get stuffed.
- Chris Rhind
5 Fri 2024 at 11.44 pm
We had a lovely meal, best vegetarian lasagne I've had! They needed more staff.
- Melissa Robertson
5 Fri 2024 at 11.44 pm
We had a delicious meal at the Alexandria Hotel. Such a lovely outdoor area that we dined in, the place was buzzing with other diners. The staff were lovely and the pie and veges were amazing. We will be back 😀
- Huw Bowman (Huw Bowman)
5 Fri 2024 at 11.44 pm
WARNING ALL COELIACS!
I was out for dinner and ordered a burger with a gluten free bun (as advertised). Once it arrived I was quite sceptical that it was gluten free due to the way it looked. The waiter confirmed it was gluten free, and said that the kitchen confirmed this as well. After taking a large bite a man came over and said he would take it back as he wasn’t convinced it was gluten free (we were later told that this was the owner). After waiting another 10 minutes I received my gluten free burger (which was noticeably very different to the normal bun). The owner apologised and used the excuse that the kitchen staff were just too busy. He also displayed no genuine understanding or empathy towards coeliac as a disease, stating that it is just an intolerance. As we attempted to complain and explain the effects of having eaten a gluten bun he proceeded to make comments that if he was gluten free he wouldn’t go and order food at a pub! I went on to tell him I was actually coeliac meaning I’m allergic and not intolerant, he then went on to say “each to their own”. Essentially, it was an attempt to deflect a pretty major mistake inferring that it was my fault because I have an allergy and shouldn’t have ordered food in the first place.
This 1 star reflection has nothing to do with the other staff members at all, especially a waitress who was very helpful and understanding.
- Sam Chapman
5 Fri 2024 at 11.44 pm
This is the first time I've been back to the Alex after the change in ownership & I will not be back. Our booking was mothers day lunch & with two coeliacs in the family, we called ahead to ask about the menu- we were assured that they could accommodate. When ordering, the waitress was incredibly rude, stating she couldn't be sure they would even had a gluten free bun for a child's meal & I would just have to see 'what we got when it came out'. I also asked for the fries to be seperated as they are not gluten free. This was an impossible request & I was told the kitchen was too busy to do this & she also cannot guarantee the meal would be gluten free as 'there is gluten everywhere in there.' While I am not new to cross contamination, I've never been at a respectable venue that has blatantly disregarded food intolerance or dietary needs, let alone a disease that reacts to certain grains like coeliac disease. When ordering the ice cream for the child, I also wanted to confirm it was gluten free (I was told over the phone it was.) The same waitress told me it wasn't. She initially refused to ask the kitchen for me though she eventually did. She hurried back & said it was not gluten free. I asked to check the label, feeling the entire time that I was being a bother, judging by her rude response to each question I asked. Upon checking the label myself, which was gluten free declared in large letters, I showed her & the response was minimal. Such disregard for customer service & a concerning lack of care when it came to food knowledge & preparation. What shameful service!
- Natalie Keon
5 Fri 2024 at 11.44 pm
The food was seriously impressive at this hidden gem! Gorgeous garden to dine in. Slightly grumpy service but forgiven as the experience was overall fantastic for a family post bush walk lunch. Pizza was authentic and delicious, burgers next level and calamari and garlic prawns better than you get in most Sydney pubs. 5 stars
- Paul Liddard
5 Fri 2024 at 11.44 pm
Stopped off here for some lunch on our way back to Sydney. All of us enjoyed our food which was excellent and reasonably priced, the staff were pleasant and amicable. Had a good choice of wines and beers for the non-drivers. Lovely place for a spot of food and to break up your journey home.
- Shenayd Pate
5 Fri 2024 at 11.44 pm
So much potential… staff really need to check on their attitude (particularly in the bistro).
The food is subpar. I would definitely recommend heading to The Henry, Station Bar, Mountain culture or other competitors before going here.
- Catrina Lane
5 Fri 2024 at 11.44 pm
Perfect Sunday! super cosy - great atmosphere, service, food and tap beer. Highly recommend.
- Scott Hayes
5 Fri 2024 at 11.44 pm
Lunch in the sun. Loved it. Come here every time there’s a change in ownership or management. This is the first time it’s been great. Best pub burger I’ve ever had, cheese cake was great. Staff were doing a great job despite being left short. Nice long lunch in the beer garden.
- Chris M
5 Fri 2024 at 11.44 pm
Intentionally rude bar staff. The tall male with back hair treats the place like his home (in a bad way), and if he decides he doesn't like you he will make it known to you and your company. He seems to enjoy making snarky comments, making you wait for no reason, and making up rules to make your stay less comfortable. This was consistent over several visits, and judging by the other reviews, it's not just me. He is not suitable for customer service.
Disappointing as the rest of the staff are lovely, friendly, and go out of their way to make you feel welcome.
The food is great too, especially the Italian meals.
- Thomas Romer
5 Fri 2024 at 11.44 pm
I had a great time, until I walked into the Alexandra hotel
Service bar staff were totally unprofessional and rude to customers
Wait times were ridiculous even when restaurant was not busy, food came out at random times leaving people without food while others were eating
Overall best thing about this place was the exit
- vicki williams
5 Fri 2024 at 11.44 pm
I booked for a large group to celebrate a special birthday. On arrival staff lovely and said to order from them at the table. We followed what told and ordered when wait staff came to table. There was a long wait for the food to come out which didn’t bother us as we were chatting and enjoying our get together. Then at 7:45 as we had just finished our mains we were told we needed to leave as the table was booked for another party. We tried to gather ourselves together and organise the payment gathering cash for less cards. Went to the counter and as the cash was being counted the manager rudely said I’ve had enough of this we are busy we aren’t doing this. I said don’t forget this voucher and he said no no voucher I’m over it. He walked off so I replaced money with the voucher and we sorted it and left. He ruined the end of the night and was extremely rude to us and his staff. To add we were NEVER informed we needed to vacate by 8pm.
- Heather Knight
5 Fri 2024 at 11.44 pm
Hospitality =where the host makes the guests feel welcome.
I've worked in hospitality and I've never in all my time ever heard a manager say he "can't be bothered " with his guests while taking their (substantial) payment.
Our party was asked to leave at 8pm without prior warning that the table had been double booked. We had literally just finished our main course and some still had their meal in front of them. We were denied the opportunity to order dessert or drinks.
The table for 22 people had been pre booked in advance. The venue knew we were coming and at no time were we told there was a 2 hour time frame to eat our meals.
The manager was extremely rude to both the staff and guests when the payment was being made.
All 22 of us are locals and we will never step foot inside this venue again.
If you are going somewhere for a special occasion, do yourself a favour....go somewhere else.
- Ricardo Della-Ricca
5 Fri 2024 at 11.44 pm
Had a meal. Didn't stay in rooms.
Staff are very helpful and friendly. The atmosphere is very relaxing. Beer is cold
Meals are great. Well made and presented.
Worth a visit
- Tanya Mulhall
5 Fri 2024 at 11.44 pm
Friends organised the most wonderful 60th birthday party for me for 22 peeps. Food and location wonderful. We arrived at 6pm, food served at 7.15pm and sadly we were thrown out by 8pm. Nobody told us the table had to be returned as was also booked for 8pm. Couldn't grab a dessert nor a nightcap!! The manager was rude to my dear friends and told them he was 'over us' . We spent over $600 in meals plus bar tab. I reckon our party spent over $1000 without trouble or any complaints . Is this how you treat loyal and local patrons? Hire more staff on known busy nights. Still had a great time and am very grateful to my friends. Hate to see them so upset by the horrible way they were treated. Lift your game!! Treat people as u would like to be treated. Hospitality at its worst!!
- Miles Oakley
5 Fri 2024 at 11.44 pm
Food is average at best.All about portion control.Pizza with no cheese! Burnt mains; cold burgers.....Over an hour wait for mains..Go for a beer in the beer garden.There are plenty of other eateries in the area.In a word disappointing
- Erik H
5 Fri 2024 at 11.44 pm
Feb 24: And now for another update - we went to dinner for 14 on Friday night and it went very well. The menu is much more extensive than the last time we were here and the food arrived pretty much together given there were so many of us. My prawn pasta (recurring theme!!) was delicious and the rocket salad I had as a side was large and just as I had hoped: pine nuts, parmesan and good rocket. We'll be very happy to go back again.
Update (June '23): Have eaten here twice in recent weeks, since the Update below. Sadly, the menu has changed and in my opinion is not as varied and interesting as previously. Meal timing has also gone backwards. On one occasion, for a party of six, the last meal arrived a good 25 minutes after the first. On another occasion, for a party of five, I was was half way through my fish & chips before the next meals arrived. That's not really good enough so I'm afraid the rating has to go down. Staff still lovely but someone needs to lift their game.
Update: 14 of us had lunch here on Saturday (11/3) for a family celebration. My Prawn Pasta was delicious and everyone was happy with their meals. Still highly recommended for great pub meals.
Have eaten here at least three or four times over the last 6 months. Great food, great atmosphere, all at reasonable prices. Pizzas are very good as are the other the menu items - eg fish 'n chips, the various pastas. Blackboard items always changing. Best of all, staff are lovely.
- Samuel Peake
5 Fri 2024 at 11.44 pm
Fantastic menu. Visited two nights in a row during recent stay in area. Lovely warm venue and excellent service. Everything on the menu we tried was great.
Meat lovers pizza is the best I have ever had.
- Tony Haigh
5 Fri 2024 at 11.44 pm
Enjoyed lunch with friends on a rainy day. Good pub food and wine selection and a nice view over the valley.
- Lara C
5 Fri 2024 at 11.44 pm
Dined in for dinner and the barramundi was absolutely sensational. Beautiful crispy skin with a flavour bomb selection of vegetables. My son also loved his steak. The best meal we had on our holiday!
- farhan shahab
5 Fri 2024 at 11.44 pm
As a local, I had been a frequent patron for the pizzas until 2 years ago when the menu changed and they went from authentic Italian wood fired pizzas to the kebab shop variety. I returned this week to see if anything had changed and unfortunately justice is not being done to that big wood fired oven. For the love of pizzas, do yourselves a favour and switch to real mozzarella instead of processed shredded cheese for starters.
- Candice Chapman
5 Fri 2024 at 11.44 pm
A great spot to stop for lunch. Dogs are allowed in the courtyard and the sports bar. Food is delicious. Very prompt service.
- Chris Gray
5 Fri 2024 at 11.44 pm
Absolutely useless bartender that was more interested in getting a leg over the female bar staff than serving customers waiting. When finally served, had to repeat everything twice as his most common response was "WOT?" accompanied with a blank look like he wasnt sure if he shat himself or not.
- Hannah D
5 Fri 2024 at 11.44 pm
Absolutely fabulous.
We booked for dinner on a Saturday night as well as their Mother's Day lunch special the next day.
Great food, great staff, generous and well priced portions, relaxing, drama free, easy parking and beautiful views.
Staff were warm, friendly, helpful and generous and provided the kids with coloured pencils as soon as we sat down.
I am so glad we chose this venue for their Mother's Day special.
Thank you for your hospitality.
We will be back for sure.
- Mandy Wilde
5 Fri 2024 at 11.44 pm
28/04/24
Ordered Pub Steak which was cooked exactly as requested.
Also ordered a pizza with extra toppings, OMGOSH pizza was delish. Prices are normal pub prices & not over priced like a lot in a tourist area.
Staff were amazing & So friendly. If they weren't sure on something I asked like directions or where somewhere was (as i am not a local or knowing the area), then they went and asked another staff member. Had a lovely chat with two of the staff. Thank you so very much for your genuinely kind hospitality, amazing food & for your safe directions on how to return back into Leura
- Carla Toscano
5 Fri 2024 at 11.44 pm
22 of us came for Dinner tonight 19/4/24 to Celebrate a Friends 60th
We arrived at 6.00pm, ordered at 6.30pm, food came out at 7.15pm, couldn’t order coffee or desserts as we were told to leave at 8.00pm
WERE NOT TOLD IN ADVANCE WE HAD TO LEAVE AT 8.00pm
And then the rude man at the register was losing it as poor Lady was trying to count up our monies, kept saying “ We are Busy “, can’t be doing split bills, mind you our bill was $600 plus drinks
Well I can tell you the 22 of us are Locals and we won’t be back, and will definitely be telling all our Friends.
Thankyou Rude Man for making Our Friends 60th So Memorable
Very Unhappy Customer .
Staff were Wonderful
Food was Great
But I have No nice Words for that RUDE MAN
- Marissa Collier