Published:
July 19, 2024
About Cross Keys Hotel
Long-standing pub offering modern bistro dishes, plus relaxed lounge areas and a slick sports bar.
Dine in
Takeout
Delivery
Service Options
Highlights
Bar games
Great cocktails
Live performances
Sports
Trivia night
Offerings
Alcohol
Beer
Cocktails
Food
Food at bar
Hard liquor
Wine
Amenities
Restroom
Wi-Fi
Free Wi-Fi
Crowd
Groups
Payments
Credit cards
Debit cards
NFC mobile payments
Pets
Dogs allowed
Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
Dining_options
Seating
Atmosphere
Casual
Cozy
Planning
Accepts reservations
Parking
Free parking lot
Free street parking
Plenty of parking
Map
Cross Keys Hotel Reviews
When the footy is on can be difficult to find parking, food a bit pricey but usually good quality staff very good...
- Rose Carmody
19 Fri 2024 at 02.49 pm
We were a group of 7 and all were super impressed with our meals. They came super fast and in very generous serves. Will definitely continue to return to the Cross Keys.
- Karen Ahern
19 Fri 2024 at 02.49 pm
We had a birthday party held in the lounge with about 90 guests. The lead up to the event was perfect, shout out to Erica for helping organising everything. We had early access to the room so we were able to provide our own decorations and cakes. We provide Erica with a USB of a slideshow which she prepared readiness for the night and ran perfectly.
The service provided by the 2 girls on the night was again perfect and they even packed up the decorations and cakes and said we were welcome to go back the next day and pick up which we did.
It was such a fun event all we did was virtually turn up and left when it had finished.
The timing was from 7pm to 12.30am which was just right.
The finger food was amazing and packed up the leftovers for us to take home.
I would definitely be recommending this venue to my friends and family for future events.
Thank you Cross Keys for making my birthday a very memorable time.
- E G
19 Fri 2024 at 02.49 pm
Visited the Bistro last week for dinner.
Ordered the Fish and Chips $35. The serving of chips was barely enough (probably 10 chips in total).
The piece of fish was equivalent to 2 fingers wide and approx. 12 cm long (approx. 5 inches), accompanied by a small serving of salad. It was more like a senior’s meal. I’d be interested to see the tiny serving size of the senior’s fish and chips if my meal was considered a full size meal.
This meal was definitely NOT WORTH $35. Please do not order this, as you will be disappointed.
It’s value would be about $8-$10 at most.
What made matters worse, was that my dining partner ordered the exact same meal of fish and chips and was served 3 pieces of fish and a large serving of chips. Obviously no quality control. I should have asked for a refund, as I was definitely not happy and still hungry when I left the bistro.
A pity I did not take a comparison photo of the 2 meals, as proof, to present to the management. I felt like asking for a refund but could not see any management on the night.
Needless to say, my group will not return to the Cross Keys, unless of course, the manager is able to offer a complimentary replacement meal.
19 Dec.
Thanks for your reply, however, it sounds most insincere. Your reply is the stock standard reply that you send to all reviewers who experience negative experiences. I don't believe any remedial action is being taken by management.
- K Wookie
19 Fri 2024 at 02.49 pm
Traditional pub restaurant in a very established old hotel. But the food is good, delivered unpretentiously as a full hearty meal.
- Gwendoline Krumins
19 Fri 2024 at 02.49 pm
This hotel is usually good, but tonight the food was ordinary. I had the Mushroom and Chicken Risotto and it had thick slices of Parmesan on top and the meal was far too salty. The chicken pieces were too big and dry.
Our other meal was the corned beef which was good and mash was delicious, however there was too much cabbage and no greens.
- Apollonia s.s
19 Fri 2024 at 02.49 pm
The people who work here are amazing so lovely but on my 4th visit here the food wasn’t great meat had grissel and was tough I won’t be back only for a beer and good service
- John Doherty
19 Fri 2024 at 02.49 pm
The meals at this hotel are always hit and miss. I’ve tried one too many times to give it a second chance due to proximity. The chicken Parma is always dry and over cooked and vegetables are often under cooked. I’m done with its inconsistency.
- Craig Broderick
19 Fri 2024 at 02.49 pm
Strange review... I've tried to go to The Cross Keys Hotel 3 times now on Sundays.. Each time i can't get a carpark because the soccer is on in the park next door.. Zero spots available each time...
- KR Athorn
19 Fri 2024 at 02.49 pm
Nice quiet atmosphere, clean array of areas and polite, helpful staff members.. however the allround menu and beverages are way too expensive (not mentioning the extravagant cocktail or specials menu) to consider as a regular family night out. (Eg; 2mins away the $4 per drink difference is very noticeable when purchasing for a group of 5 or more but thankfully water is available upon request)
- Beverley B
19 Fri 2024 at 02.49 pm
My Chicken Parma was unedable. I told the server, and they offered to make me another one, but I was afraid it would make me sick if I ate it. So I just ate the chips and salad. (NO OFFER OF A REFUND )
- Omnia Fahmy
19 Fri 2024 at 02.49 pm
Mum & I have lunch regularly at the Cross Keys Hotel. The Seniors meal & every meal is cooked to perfection.
Well done to the Chef.
The staff are absolutely delightful, their customer service is outstanding.
Had the pleasure of meeting A lovely young employee Johnno who went above and beyond assisting us. Well done to everyone & thank you all. xx
- Andrianna H
19 Fri 2024 at 02.49 pm
Monday $25 pasta night - your choice of four different pastas or risotto off the main menu.
Got the Seafood Marinara. If you love garlic, this is garlic heaven. A tasty balanced dish with the confit garlic notes coming through nicely.
The mussels and salmon were overcooked whilst the prawns, gummy shark, calamari and clams were perfectly cooked.
Friendly and polite service. Well portioned for the price. Order and pay at the counter. Family friendly.
- Mark R
19 Fri 2024 at 02.49 pm
I've eaten here many times purely for the convenience of the half-decent kid's play area that's within view from part of the dining area.
The food here *can* be very good.
The pricing here is the sour point.
The menu suggests that they are not trying to target a demographic expecting cheap pub meals. However, when the quality of the dishes are inconsistent and there is a lack of table service, it can be quite hard to swallow the cost of a stock chicken burger at around $25. That being said, I've also had an excellent steak for ~$33... hence my point on *consistency*. Coupled with the long wait times when it does get busy, it is difficult to score this place any more than three stars. If the meals were consistently better it would definitely be deserving of four stars.
- Lucy Tricarico
19 Fri 2024 at 02.49 pm
Had mums 89th bday lunch today..lunch was great service was fantastic and always good atmosphere..being a regular we enjoy coming here seeing familiar faces..mum had a great day..big shout out to Stuart for putting on garlic bread and bruscetta for our tables..amazing..very grateful Stuart..
- Alan Grober
19 Fri 2024 at 02.49 pm
Had dinner here tonight mushroom Risotto which I have had before but this time absolutely terrible. No taste wrong mushrooms to many of them To much gteen Onion And what looked like carrot was thick and gluggy then had some thin strips of some sort of cheese instead of Parmesan which made it worse
- Vince Balestra
19 Fri 2024 at 02.49 pm
Had a carch up lunch with a longtime mate
Tuesday and the bistro area was very busy
Good selection of food the usual pub fare
Seniors discount on some meals
Bonus $2 soup very good value for seniors
Bar and table staff very helpfull and courteous lots of large group tables
Decor very pleasant and plenty of room between tables busy and full but not crowded
- Paul Crosbie
19 Fri 2024 at 02.49 pm
Great place to dine out with friends 🧡
- Jo Grey
19 Fri 2024 at 02.49 pm
Great meals, excellent value, friendly staff.
- John Stanley - Rogers
19 Fri 2024 at 02.49 pm
For years a great place.
But! today, my lamb cutlets were burnt and hidden by the gravy bowl until it was too late to say anything.
And, we did NOT appreciate being given 20 minutes notice that “they want the table back”. Evidently to prepare for dinner, at 3.00 pm!!!!! This should have been made clear when booking!
Other hotels don’t do this, eg at Pascoe Vale hotel there are no time restrictions.
- Titan Titan
19 Fri 2024 at 02.49 pm
Excellent place for a feed, large servings and reasonably priced especially if your old enough for the senior specials.
A large parking area in the rear, separate smoking area for those that still indulge and separate kids area with toys to keep the parents happy.
- John & Dannii Grima
19 Fri 2024 at 02.49 pm
Enjoyed a lovely dinner here with a group of 8 adults and 3 children. We all really enjoyed our meals. Fast service and delicious great value for money. Will definitely be back.
- Cole Vee
19 Fri 2024 at 02.49 pm
Definitely one of the better pubs in terms of food, service and atmosphere. I would say it's more on the 4 1/2 star rating as I found queuing up to place food orders during a Sunday lunch rush can be quite chaotic with a long line snaking around the tables and the poor wait staff having to weave and dodge around patrons while juggling full plates of food. Other than that most of the staff especially the young lady powering through the food orders at the registers were lovely, patient and thorough. Food was mostly classic pub fare but done right. The dining area was quite spacious, well lit, clean and with good air-conditioning. Great place for large families and groups to have a casual catch up over food and drinks.
- Anna T
19 Fri 2024 at 02.49 pm
Another great night. Our dinners were serviced quickly, hot and fresh. Service was as always friendly and efficient.
- living immortal
19 Fri 2024 at 02.49 pm
Amazing meal sizes. I had the lamb shanks and couldn't finish them (the cheesy garlic bread didn't help though 🙃)
- Sharls (BB)
19 Fri 2024 at 02.49 pm
4-7-2023 Very nicely laid out pub with friendly ambience in the bistro and the sports bar. Service is very good, prices are reasonable. Seniors menu variety is excellent with great menu prices for seniors. Drinks are reasonable, comparative prices. The chicken schnitzel and the scotch steak were somewhat tough, but still edible. Food could have been hotter. Would recommend this place to people, and would eat here again.
- Tracey Maloney
19 Fri 2024 at 02.49 pm
1 time food was beautiful and hot the 2nd time my mums food looked as though it was 2 days old it was tough and burnt the 3rd time both my mum and brothers food was well it was half cooked the vegetables tasted as if they just took them out of the freezer the 4th time all 3 dishes were rubbish will not be going back the girl was told and or she could say was can l make it up to you all with a glass of coke
- Michelle Denaro
19 Fri 2024 at 02.49 pm
1st time I have ever had to send a meal back and I wasn’t the only one. Got full refund but paid for my additional meal as felt that was only fair. The lady was fantastic, service was extremely quick and sticky date to die for. Would go again just order something different
- Kevin Farrell