Published:
June 29, 2024
About Phoenix Hotel
International pub food offered in a relaxed setting with plasma screens and an outdoor area.
Dine in
Delivery
Service Options
Highlights
Great cocktails
Sports
Offerings
Alcohol
Beer
Cocktails
Food
Food at bar
Hard liquor
Wine
Amenities
Restroom
Crowd
Groups
Payments
Credit cards
Debit cards
NFC mobile payments
Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Dining_options
Seating
Atmosphere
Casual
Cozy
Planning
Accepts reservations
Parking
Free street parking
Map
Phoenix Hotel Reviews
where do I start I had an absolutely frightening experience at the Phoenix hotel first we ordered, we were the first people in and it took our meals an hour to get there and then two of our four meals were left on the service desk just waiting for someone to spit and dribble on it until we could get the other ones so by the time we got those they were cold as anything, the waitresses were nice but the meals themselves were horrible. oh my goodness gracious me I have never had a worse parmi in the world my girlfriend got nachos and they had jalapenos and other spices which weren’t in the description of the menu. And then they had the audacity to serve my friends girlfriend a schnitzel that looks like it had been tossed around like a frisbee for five hours before getting on the plate. terrible terrible never ever ever coming back EVER!
- Nicole
5 Fri 2024 at 11.58 pm
Went for lunch on our way home to Melbourne after meeting family in Point Lonsdale, A big selection on menu, Parma was huge and hot all the way through nice salad and dressing, perfectly cooked chips.
Great customer service provided by Chris.
- Mithun Das
5 Fri 2024 at 11.58 pm
We loved the food. It was not that busy probably because of the public holidays. I think they should increase the beer options. Some European beer would be great.
- Glenn Albon
5 Fri 2024 at 11.58 pm
Truely a lesser known gem of central Geelong. Fast service and very friendly staff, hats off to the chefs who genuinely looked happy to be crafting the Fresh salads, crispy chips, big parmigiana, very juicy burgers and big kids meals. Colouring in menu kept the kids entertained while we dined in a surprisingly quiet atmosphere.
- Tyson van den HOEK
5 Fri 2024 at 11.58 pm
Thoroughly unimpressed with the food and unprofessional staff, all of them totally incompetent!
- Claire Rain
5 Fri 2024 at 11.58 pm
This place is a great disappointment. Not only did they have our salt and pepper calamari on a heat lamp for half an hour, which was not classed as a salad in the menu name but was served underneath a pile of lettuce. We waited for over an hour for our food to be served. I ordered in a group of four and had to wait an additional 10 minutes for the food to come out of the table. They stuffed up our order and forgot to remove items from our food for which there was an intolerance.
Not to mention the chefs have no masks when preparing food. Unorganised and not good enough! Food was nothing special either and needs new management.
- BARTYPOOTV
5 Fri 2024 at 11.58 pm
The worst chips I have ever had. They were basically no name supermarket chips heated up in the microwave. The bar staff was good... the bloke with the mullet was exceptional. That is why I give 2 stars.
- Bryce
5 Fri 2024 at 11.58 pm
The food was great value for money and the staff where more than happy to help
- Jarrod McKay
5 Fri 2024 at 11.58 pm
The chips were almost perfect obelisks which got my suspicion up but thankfully the Parma was shaped like satans throne complete with el Diablo himself putting me back at ease
- Adrian Hardman
5 Fri 2024 at 11.58 pm
Table of 7 for lunch, all meals ready at the same time and cooked nicely. Menu was basic but i thought it was great with many choices that suited me. No complaints from any of us.
- Emily Sam
5 Fri 2024 at 11.58 pm
Salty over cooked chicken burger and chips barely edible. Partner ordered the missteak* sandwich. Frozen or reheated chewy meat
- Susan Dawson
5 Fri 2024 at 11.58 pm
Pretty dead, none there. From Adelaide and wanted to go for a drink near by and yeah it was empty. Weird.
- Taite Cook
5 Fri 2024 at 11.58 pm
Ordered a parmi and it was very clearly microwaved also had a taste like nachos idk why they would do that but it was terrible
- karen johns
5 Fri 2024 at 11.58 pm
Once again the Phoenix didnt rise from the ashes this place dosent even deserve a rating but you have to to post unfortunately i have read most of the reviews and in my honest opinion there needs to be an overhaul in management, work ethics, food freshness, presentation and customer complaints as an establishment you are supposed to present fresh hygienic and edible food to the highest standards that youve paid good money for also to take criticism when you can plainly see if a meal is unsatisfactory for human consumption especially if its moldy or off not try to present the same meal over and over again and not to belittle or intimidate a customer because the food is not fresh and up to standard not to mention being made to feel its youre fault that the foods unpresentable and refused a refund and argue about it with the customer and then being a staff member upset the customer and then the staff member blame shifts tries to become the victim because the food is not up to standard isnt the motto customers always right whos the victim the customer i would strongly not go there if you dont want to be sick or intimidated because you say the food not up to scratch watch out youll be expected to not get a refund ive bn working in hospitality for over forty years i cannot believe that this was the case for a recent family visit very disappointed at the end of the day its about customer service and satisfaction not just taking youre money
- Garry Rogers
5 Fri 2024 at 11.58 pm
My son and i ordered 2 x Parma's for lunch after one bite each we looked at each other and said that is the worst ones we have had looked good but chicken was very tough and chewy looked off and was tastless didn't want to make a scene spoke with the people at the counter they apologized and offered us replacements or more drinks we didn't ask for money back and declined any other meals very disappointed.
- Nicole Beavis
5 Fri 2024 at 11.58 pm
Meals were amazing and well priced. Service outstanding.
- Pauline Taylor
5 Fri 2024 at 11.58 pm
Lovely staff, great lunch and seniors menu. Could do with some more beer options on tap.
- Dan Curlis
5 Fri 2024 at 11.58 pm
Lovely experience in a heritage hotel with memorabilia surrounding us on the walls. Nice meal. Friendly service. Good prices.
- Merilyn Leatham
5 Fri 2024 at 11.58 pm
Just called in for refreshments. Lovely Staff .
- Kitty Kat
5 Fri 2024 at 11.58 pm
I’ve been to the Phoenix three times in a month. The first time I had nachos. They were yummy and plentiful. The second time I had the chicken and avocado toastie. It was also good. So when I went in today I was determined to revisit the toastie and encouraged my friends to try it. I was left with egg on my face because it was horrible. It was in halves. I ate half of one half (yes, ok, I ate a quarter!) but could eat no more. The toastie was a large hamburger bun. The avocado was a smear of dip. No pieces of avocado. The scraps of chicken were sparse and lonely. But it was the cheese!!! I am not sure what sort it was, but it certainly didn’t work with the rest of it. It was strong and cloyingly sweet: to the extent that neither myself nor my friends who also ordered it ate more than a small portion. It was nasty.
I would also like to request the owners do something about the toilets. They may have been clean, but they’re dark and desperately need a coat of paint. I have felt more comfy in some public toilets.
I have eaten lovely meals there in the past, and it is reasonably priced. But today was not a fun visit.
It’s not all negatives. The dining room is nice with lots of windows. And the service was top notch. So I would still suggest it is a good central place to visit. But perhaps steer clear of the chicken and avocado toasty.
- Belinda Jones
5 Fri 2024 at 11.58 pm
It was made enjoyable by the hotel staff and they were every hospitable.
Thank you Everyone at Phoenix Hotel on Saturday night just gone.
- Matt Clarke
5 Fri 2024 at 11.58 pm
I really like this pub ... It's so convenient when "others" go shopping in Westfield and then you can have an awesome meal when the shopping is done. It's very clean , staff are attentive and professional and the meals are too notch. So go shopping and have a beer 🍻
- Gwen Manser
5 Fri 2024 at 11.58 pm
I often enjoy beef roast but yesterday the vegetables were lovely but the beef mainly fat. I don’t eat fat so I was disappointed
- Mitzi Espinosa
5 Fri 2024 at 11.58 pm
Great tasting food, good size servings, very fast service, and fantastic customer service. I highly recommend it! Even our red heeler got a nice bowl with cute paws on it of fresh water.😊
- MandaGirl
5 Fri 2024 at 11.58 pm
Great spot for dinner & drinks. Really lovely modern atmosphere & fun night out. Will definetly be back, lovely staff were helpful & food was great too.
- Jayden Sals
5 Fri 2024 at 11.58 pm
Food was great! Didn't feel like anything special in terms of service. You order from a small menu, get a food court style buzzer and when it buzzes you pick up food from the chef directly.
All while the waiters are standing at the bar doing nothing.
Scrap the buzzers and your on to something.
- Sarahann Achison (SarahannAchisonMusic)
5 Fri 2024 at 11.58 pm
Absolutely wish I had read the reviews before dining at this terrible place.
Booked in for tea on our way home.
Ordered a garlic bread and no side plates came with it (have to pick up your own meals from the heat lamps in-front of the kitchen). Politely asked the young man working if I could have some side plates and I was offered saucer plates from the bar then he proceeds not to understand what I said as if I said space plates, “oh I’ll have to go to the kitchen to get plates or I’ve got these” he says. He comes back to our table of 3 with one side plate!
We ordered A parma, fish and a kids fish meal. Parma looked like it had seen better days and the fish was soggy served with cheap tartare from Aldi I suspect! The salad was atrociously old with the tomato being white almost and fluffy point. The cucumber and carrots were dry because of how old they were and the lettuce was sad.
Deeply dissatisfied with our meals I called over the women who seated us and politely explained that we were not happy with our meals. I explained that the fish was soggy, the parma was not to standard and the salads were old. She proceeded to go back to the kitchen and speak with the chefs with the meal in her hand then comes back to tell me she can remake the meal fresh and that the salads were made today….Do you call dry cucumber, carrot and white soggy tomato fresh I asked? I told her I work in this industry and that was definitely not adequate food. I asked for a refund and I was immediately shot down and told, “No I can’t do that” I said I’m not happy with my meal and nor is anyone else at this table and after a few attempts of asking for our money back I was offered the meal that was taken to the kitchen and brought back out sitting in her hands or the meal re-cooked. I was told “There’s nothing wrong with it”…” I can only do a refund if there’s mouldy food etc” she said. It was clearly mouldy!!! The tomatoes were white!!!
I demanded a refund and then I asked to speak to the manger and turns out she was the manager! She proceeded to argue with me over the meal and I actually had to ask her why she was going to continue to argue with a customer who wasn’t happy with their food!
I don’t know what sort of joke this pub is trying to tell having her as a manager because I sure as hell told her she needed to do better! I didn’t get her name because it was turned the other way!! If I was a secret shopper she would have been toast, because I am utterly disgusted in her behaviour. There was no customer service or care taken for her customers.
I was given $25 back of $75 worth of food. How do you justify this?! When the whole lot was crap. Service disgraceful.
I will never dine at this place ever again and my word I will be in touch with the head boss of this place because she is no manager and should not be in that role! Why are you hiring people who don’t know how to count side plates? And whinge when they have to get them from the kitchen?
Don’t go there!
- Roxanne Moorfoot
5 Fri 2024 at 11.58 pm
Absolutely loved the butter chicken
- Tiarne Bear